Shipping and Return Policy for Isabelles

Shipping and Return Policy

Please be sure to read all shipping information carefully; you will find that various gift types have different shipping concerns.


We are open, and fulfilling orders. You may place your order online, or over the phone; we are here to help you. We are working with limited staff, to be able to fulfill your order in a timely manner, please place your order at your earliest convenience.

2020 Halloween ordering details:

This year Halloween falls on Saturday, October 31st. Early birds get better selection and guaranteed arrival. Our gift baskets contain Halloween decorations and toys the children would enjoy way before the Halloween. That means it is recommended to send your gift a couple of weeks earlier.

Shipping companies only deliver Monday through Friday. We will need 1-2 days for order processing and shipping companies do not guarantee timely arrivals even if express shipping has been chosen. If you have chosen express shipping all we can do is to ship out your order the same day (if order s received before Noon EST). That means it leaves our facility, it does not mean the gift will arrive that day. Please do not expect your order to be delivered if you place your order after Noon (EST), Friday, October 30th. We do everything in our power to fulfill all orders, and ship out all gifts. However we are not responsible for late deliveries made by the shipping companies related to COVID19 delays. We have noticed that the shipping info is not updated up to the minute, so your gift may have been delivered already but not updated in the shipping company’s system. Please check with the Recipient(s). Only local deliveries will be made in the Windsor, ON area on Saturday if you have selected express shipping.

Just below there is a guide for estimated shipping times to different provinces/states.

Shipping times for Gift Baskets & Gifts

(These gifts are referred to as shipped gifts)

Standard Shipping Times for Canada
ON, QC 1-2 business days
MB, SK, AB, NB 2-4 business days
BC, NL, NS, PE 4-7 business days
NT, NU, YT 6-14 business days

Standard Shipping Times for United States
MI, OH, PA, NY 2-4 business days
North-East region 3-5 business days
Central region 3-5 business days
South and West region 4-6 business days

Shipping gifts at Summer time or gifts going to warm climate provinces/states:

When you are sending a gift to a location where the daily temperatures are high, it is recommended to protect your gift(s) from the heat with thermal packaging. We include icepack, and thermal wrap your gift if you choose the “Thermal wrap” option. If you choose to substitute heat sensitive items, we will replace any cheese, fruit, chocolate items to non heat sensitive items to the same value. If you choose the “I take the risk” option, we will not be able to take any risk for any heat related damages. Thermal packaging must be selected for all cake gifts with 1 day express shipping option. Please check with the Recipient that someone will be home at the time of the delivery to accept the package. We cannot take responsibility, if the recipient is not home and/or not the 1 day express shipping option has been selected.

Please call us if you have any questions at 1866-527-5244 or email us at

Order Processing

Orders received by 12 Noon EST Mon-Fri will be shipped out the same day; except holidays.

The place to write your Gift Message

Open your selected gift’s product page and add your gift message BEFORE adding it to the cart. If you missed your chance writing your gift message and you are already on your Shopping Cart page, write your gift message in the Delivery Notes window.

Single gift/gift basket/flower/cake orders

  • it is highly recommended to create your Customer Account for fast and easy ordering in the future and to store your shipping addresses
  • on the Checkout page you will be able to select your shipping address from your Stored Addresses drop down box

Multiple gift/gift basket/flower/cake orders

  • it is highly recommended to create your Customer Account for fast and easy ordering in the future and to store your shipping addresses
  • open your selected gift’s product page and add your gift message BEFORE adding it to the cart.
  • if you are ordering multiple gifts please order them one at the time to be able to add separate gift messages.
  • on the Checkout page you will be able to add your shipping address to each item by clicking on the Set Addresses button (blue button on top)
  • next, at the bottom of the page (grey boxes of each gift) you may select shipping methods individually
  • same place at the Note box of each ordered item you may write your desired delivery date or other instructions

Choosing your Desired Delivery Date on the Checkout Page

  • to view the shipping cost and the available shipping methods, add your gift to your cart and fill out your Recipient’s address
  • when you need next day, 2 days or 3 days express delivery service you must select the appropriate shipping method according to your Desired Delivery Date
  • you may choose to select future delivery date up to 3 months ahead of time

By choosing your desired delivery date does not guarantee delivery on that date. Please be sure to upgrade your shipping methods if you have any delivery time constraints. Shipping methods are ranging from Standard Ground to Overnight Delivery. We will not be held responsible for delays due to weather conditions or if the Recipient is unavailable at the time of the delivery or if the address is incomplete/incorrect. For example at high rise buildings if Buzzer Number and/or Apt. Number is missing.

Each item is shipped in its own individual box. Note that most of our products cannot be “bundled” for shipping. Once shipped, you will receive an email with the tracking number.

On hand delivered items we cannot provide a tracking number. To verify the delivery of your gift, please contact customer service.

We do ship to PO boxes, however it is the Sender’s responsibility to notify the Recipient of the package’s arrival. We will not take any responsibility if the Recipient abandons the package and for that reason the gift may get spoiled.

Address correction may be possible after the gift has been shipped. Some exceptions may apply. The address correction may cause delays in the shipping, therefore we do not guarantee on time delivery in this case. There is a $10.00 + applicable taxes fee for the address change which the Customer is responsible for.

Food Gift Baskets are shipped to Canada and to the United States only.

Tracking the Package

The sender will receive a tracking number once the shipment has left the warehouse.  It is the sender’s responsibility to track the package to make sure it has been delivered. In the case of non delivery due to the recipient not being home at the time of the delivery, the shipment is placed in a holding location. The shipping company leaves a delivery notification on the door with information where the package is held. In this case we advise you to call the recipient, let them know of the package and ask them to pick up the package from the holding location which is usually close to their address. They will need to show ID to be able to receive the package. These locations are usually open later at night, making it more convenient to be able to pick up the package after work.

If package has not been delivered, and/or online tracking information has not been updated, you may call the shipping company with your tracking number and find out the current status of your shipping/delivery process. Isabelle’s Dreams can track your order for you for a $10 tracking fee per item.

Please note; During the Pandemic shipping companies do not guarantee shipping times, even if express shipping method have been chosen.

Fruit Baskets

The physical street address of the recipient’s home or workplace is required; a post office box number is not acceptable.

All fruit baskets are shipped out Monday through Thursday. If standard ground shipping takes more than two days, please select express shipping options. Please check our Standard Shipping times for Canada on top of the page. Fruit baskets are not available for delivery on Saturdays, Sundays and Holidays. We do not ship fruit baskets to the United States.

Christmas and other Holiday Shipping Information

Any orders placed before the holidays may require 1-2 days for processing plus the shipping time. Shipping times vary based on destination.

For rush orders you must select the appropriate shipping method according to your Desired Delivery Date.

We will do our best to fulfill your order as fast as possible, please place your order in time to avoid unnecessary rush shipping charges.

Shipping companies do not guarantee on-time delivery for orders placed between Dec 5-24.

Delivery to Hospitals/Retirement homes/Colleges/and the like

When you are sending a get well basket, it is highly recommended to be shipped to the recipient’s home instead of the hospital. Do to restrictions to certain areas of the hospital like for patients in critical care, floral arrangements, fruit baskets or balloons may not be permissible. Telephone the hospital before ordering to inquire about their policies.  Please include recipient’s room number, and ensure before ordering that recipient is not scheduled for discharge within the window of delivery.

We cannot take responsibility if the accepting facility does not forward the gift to the Recipient’s room or if it gets lost or gets spoiled because of delayed delivery.

Delivery to Funeral Homes

When sending a sympathy basket, it is highly recommended to be shipped to the recipient’s home instead of the Funeral home.

If you send your gift to the Funeral Home please include the name of the deceased person along with the name of the Funeral Home to prevent any confusion in delivery.

Delivery to Airports

Due to security restrictions airports deliveries are not allowed.

International Shipping Information

GIFTS can be shipped worldwide. We can ship gift baskets worldwide that does not contain any type of food items. Example baby and bath care gift baskets. If a gift basket contains one or two food items we can switch them to non-food items of equal value at your request.

Customs information for gifts going to addresses outside of Canada and the United States:

Once your package leaves Canada you are responsible for any customs, duties and related charges. Please contact your country’s customs office to find out about these charges so you will not be surprised when you receive your package. If you refuse to pay for your customs, duties and related charges and return your package to us, we cannot refund you for the product and shipping cost.

Flower Bouquet Delivery

(These gifts are referred to as hand delivered gifts.)

The physical street address of the recipient’s home or workplace is required; a post office box number is not acceptable.

Most Flower Bouquet are available for same day delivery Monday through Friday if ordered before 12:00 PM in the recipient’s time zone. Flower Bouquet are not available for delivery on Saturdays, Sundays and holidays.

The service charge for delivery per item for Flower Bouquet is $18.95. There is no extra charge for same day flower delivery.

When you are ordering for example a Gift Basket and a Flower Bouquet, you will see the combined charge for the 2 item. Just deduct the $18.95 from the shipping charge you see and you will know how much is the shipping charge for the gift basket. There is no same day delivery available on the Gift Baskets.

Q: Can a Gift Basket and a Flower Bouquet be delivered together?

A: The Flower Bouquet will be hand delivered the gift basket will be shipped, therefore they cannot be delivered together. Same applies for Cakes, and Gift Baskets, or Cakes and Flower orders.

When ordering Cakes and Flower Bouquet, please be sure to provide the recipient’s phone number, so we can ensure they will be home at the time of the delivery.

Cake Ordering and DeliveryTriple Chocolate Enrobed Brownie Cake

(These gifts are referred to as hand delivered gifts.)

Cake handling recommendations

Inspect all cakes upon arrival.

Keep cakes refrigerated between 10 C and 12 C .

Store frozen cakes in your freezer until you are ready to use them.

To maintain freshness when pieces are individually served, cover the slice of cake with plastic wrap.

Fresh fruit, whipping cream and meringue based cakes will maintain their freshness for 2-3 days. All other cakes should be consumed within 4-5 days.


For best results, always use a sharp, serrated knife.

Heat the blade under running hot water and wipe excess water off before making each slice. Place slice on a plate, cut-side up.

Always clean and reheat knife after every slice.

For professional looking portions, use a 10 to 12 inch serrated slicer when cutting cakes.

Allow the frozen slices to stand at room temperature for at least 1 hour before serving.

For cheesecakes here is the best-kept secret of the trade. Would you believe it is dental floss! It is just about impossible to cut a cheesecake cleanly with a knife (too much of the precious filling sticks to the blade). Take a long strand of dental floss, stretch it taut, and gently press it through the cake. Do not try to pull the floss back up through the cut you have made, simply pull it out when you reach the bottom. Either waxed or un-waxed floss may be used, but you may want to use a knife to cut through the harder crusts.


Wrap the exposed cake in plastic wrap to prevent dryness and refrigerator odors from being absorbed when the cake is stored. Some cakes may be difficult to wrap without marring the surface. We recommend placing these in a covered cake tray, or a pan and covered with plastic wrap or foil.

Store freezer friendly cakes in your freezer until ready to use.

Please note that we do not recommend freezing fresh fruit, whipping cream or meringue based cakes.

Delivery Information

A delivery fee is added upon checkout to your cake order. The service charge for delivery per item for a Cake is $24.95.

We are proudly offering a growing variety of gourmet cakes and cheesecakes for you to select from.

We are showing high quality pictures of the beautiful cakes, offer simple and fast online ordering, and a great variety of cake flavors to select from.

With our hand delivery service we stride making your gift giving an easy and joyful  experience.

If you are ordering from a business and wish to send multiple cakes or larger order to business associates please call our office for assistance.

If you have any questions that you have not seen mentioned here, please call us toll free at 866-527-5244 or send us an email at

We offer cake delivery service in the USA as well.

If you need assistance, please contact our customer service department.

We take great pride in our reputation for quality and excellent value towards all of our Customers. In order for us to process any returns or claims more efficiently and effectively, it has become necessary to implement the following:

1. Merchandise Inspection
All merchandise shipped from Isabelle’s Dreams is pre-checked at our warehouse and is shipped intact. Please note that the carrier has assumed responsibility for delivering your shipment to you safely. ALL shipments are insured against damages. For your protection , we recommend inspecting merchandise upon arrival and/or sign the shipping record “subject to inspection”.

2. Damaged or Missing
If you receive obviously damaged cartons or there are missing cartons, please ensure that the driver makes note of these discrepancies. It is important that you keep all damaged shipping cartons and damaged contents. Contact the carrier immediately to file a claim and request an inspection.

3. Concealed Damages
Concealed damages discovered after the fact, should be reported to our claims department immediately. A decision will be made at this time as to how the claim will be addressed.

4. Merchandise Defects
Claims for defective merchandise due to manufacturing defects must be made to our claims department within 15 days of receipt of goods.

5. Authorized Returns
All claims and/or returns received without our prior authorization will be refused. Authorized returns must be properly packaged for shipping and receiving in good condition. All products must be returned in original packaging.

6. Shipping cost of exchanged item
If for any reason you are dissatisfied with a purchase, we’ll only accept authorized returns and credit back only the cost of item(s). Shipping and handling charges are not refundable. If you have an exchange you need an authorization from us to send back your purchased item and ship it back to us at your own cost. We will send you the exchanged item as soon as we receive the exchangeable item in its original packaging in perfect condition. Shipping cost of exchanged item is paid by the Purchaser.

7. Re-stocking
Re-stocking fee is 35% for any returns (other than exchange), plus the return shipping cost, plus applicable taxes. Merchandise has to be returned in it’s original packaging and in prefect condition.

8. Claims After 15 Days
No claims and/or returns will be accepted under any circumstances after 15 days.

All products must be returned in the condition you received them.  That is, all products must be returned in a new or unused condition with all original materials, and in their original packaging (original materials, and packaging also must be in new condition).

Returned products that are deemed by and our merchant partners to be in a non-returnable condition will be declined and returned to the customer.

How Long Do I Have to Return an Item?

Returns from Direct that have required a scheduled delivery must be initiated within 7 days of being delivered. These items will also be subject to an additional shipping charge.

Non-returnable items:

Food, Drink,
Baby Products
Personal Care Items

Damaged Items

If your order arrives damaged, please do not refuse delivery. Accept the package and contact our customer loyalty team within 48 hours of delivery (see below for contact options). A photo of the damaged packaging/product may be requested.


In order to guarantee the availability of an item, traditional exchanges are not supported at this time. If you wish to change the color, size, etc., of your purchase, please return the original item and place an order for the new item at your earliest convenience.


Bundled products must be returned together, in full, for a refund. Individual items purchased as part of a bundle cannot be returned.  If you receive an item that is damaged or defective in a bundle, please contact our customer loyalty team as soon as possible to arrange for resolution.

Please Note

Our policies are subject to change in the event that we find a way to serve you better.